How do I enter the gym?
If it’s your first time to Our Gym, speak to one of our friendly reception team. We will help you assist and download our app called ‘Our Gym Hemel’, this will give you access to Our Gym during opening hours.

Can I bring a friend?
Absolutely. We have one day passes available to purchase on our website.

What should I wear?
Please wear clothing appropriate to a gym environment (no denim). Clean trainers should also be worn.

How do I book onto a class?
Simply log on to your account, and click ‘Book a class’. Classes can only be booked 5 days in advance.

How do I cancel a class booking?
Just log on to your account, go to class bookings, and click cancel.

What is a Standard Class?
A standard class is one that is included in the cost of your membership. Day Pass customers cannot attend any classes. Classes are bookable 5 days in advance.

Where can I shower?
We have free showers available in our changing rooms on the ground floor.

What is the minimum age to join Our Gym?
16 years. However we have an 11-15 year old memberships available for WEEKEND ONLY use.

Are there any student / group / corporate discounts available?
We offer student discount, corporate discount, blue light discounts. Please email dawid.dudek@sportspace.co.uk  if you would like to arrange any corporate memberships for your work firm. 

Do I get anything for referring a friend or family member?
If a friend or family member join as a result of you referring them then you get a FREE 30-minute Personal Training session and HALF PRICE OFF YOUR NEXT MONTH.  It’s easy to set up, all you have to do is get your friends/family to use your name on sign up at the desk.  when they sign up to join Our Gym.

Are there any lockers?
Yes there are. They cost 20p (non-refundable).

How long does my Day Pass last?
Day Passes are usuable for 24 hours after the time of purchase.

Do I have to have an induction?
We would recommend that you have a group induction that is free of charge.

Can I put my membership on hold if I am going on holiday, working away from home or am ill?
You can freeze your membership FREE OF CHARGE up to 3 months max.

What notice do I need to give if I want to leave?
Rolling Direct Debit members can cancel at any time after our minimum 3 month commitment. Your membership will expire immediately, however please be aware that if it is within 5 days of your next due payment, the payment will still be taken. Unfortunately we are not able to offer refunds on Annual or 12 month Direct Debit Memberships.

How do I cancel my membership?
If you have a Rolling direct debit membership, please email in for notice of cancellation. Unfortunately we are not able to offer refunds on Annual or 12 month Direct Debit Memberships.

How can I give feedback to the club?
Please email enquiries@ourgym.co.uk.

How do I book a Personal Training session?
Click here to find out more about our team of top personal trainers, or  speak to our friendly reception team about booking a session.

Can I park my car for free?
Yes, it is free of charge for up to 3 hours. Unfortunately if you stay longer than 3 hours, you may receive a parking ticket.

Question not answered?
Please email us at enquiries@ourgym.co.uk

Or Call us on 01442 952555